1. Order Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday). Orders placed after business hours, on weekends, or during holidays will be processed on the next working business day.

Processing delays may occur due to high order volume, inventory verification, address or payment issues, weather or carrier disruptions, and fraud-prevention checks. You will be notified if additional processing time is required.

2. Shipping Locations

✔ We currently ship to:

• United States (all states except restricted areas)
• Canada (selected provinces)

❌ We do NOT ship to:

• P.O. Boxes
• APO/FPO military addresses
• U.S. Territories (Guam, Puerto Rico, U.S. Virgin Islands)
• International destinations outside U.S. & Canada (unless otherwise stated)

Orders placed for unsupported locations may be canceled and refunded.

3. Shipping Methods & Delivery Times

Delivery times depend on your location, selected shipping method, and carrier availability.

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–4 business days (available in select regions)
• Express Shipping: 1–2 business days (limited availability; additional charges apply)

Note: Delivery times are estimates, not guarantees. Actual times may vary due to weather, carrier delays, or regional conditions.

4. Shipping Rates

Shipping rates are calculated at checkout based on weight of items, package size, delivery location, and shipping method selected. Promotional free shipping (if offered) will be clearly displayed during checkout.

5. Order Tracking

Once your order ships, you will receive an email containing your tracking number, shipping carrier, estimated delivery date, and a link to track your package directly on the carrier’s website.

6. Delivery Issues

If your package shows as delivered but you did not receive it, please:

• Check surrounding areas
• Confirm with household members
• Check with neighbors
• Review secure package drop-off areas
• Allow 24 hours after carrier’s delivery scan

If still not located, contact us at support@smarteprinting.com. We will work with the carrier to investigate.

7. Lost, Damaged, or Missing Items

Damaged Items:

• Report within 48 hours of delivery
• Provide photos of the packaging and item
• We will send a replacement or refund

Missing Items:

• Notify us within 48 hours
• We will investigate and ship missing items promptly

Lost Packages:

• If a package is declared lost by the carrier, we will replace or refund the order
• Investigation timelines vary by carrier

There are no restocking fees for damaged, lost, or incorrect items.

8. International Shipping (Canada)

• Customer is responsible for duties, taxes, and customs fees
• Delays may occur due to customs processing
• Returns from Canada may incur additional shipping costs
• We do not guarantee delivery times for cross-border shipments

9. Incorrect Addresses

Customers are responsible for entering accurate shipping information. If a package is returned due to incorrect or incomplete address:

• Reshipping fees may apply
• Delivery delays may occur
• Refunds (if applicable) will exclude shipping fees
• We cannot redirect packages once shipped

10. Order Cancellation

Orders may be canceled before shipment only. Once an order ships, it cannot be canceled and must follow the Return Policy. To cancel an order, email support@smarteprinting.com with your order number and reason.

11. Special Delivery Circumstances

Delivery may be affected by weather conditions, natural events, seasonal carrier delays, remote location restrictions, or carrier operational issues. Smart ePrinting is not responsible for delays outside our control.

12. Contact Us

Smart ePrinting
17807 Lakecrest View Drive, #1205
Cypress, TX 77433, United States
Email: support@smarteprinting.com
Website: www.smarteprinting.com