1. 30-Day Return Window

You may return eligible items within 30 days of delivery.

✔ Eligible Items

• Unopened printers
• Unopened ink & toner cartridges
• Printer accessories in original packaging
• Printing supplies in unused, undamaged condition

✘ Not Eligible

• Opened or used ink or toner
• Items damaged by the customer
• Missing packaging, accessories, or manuals
• Special-order or custom items
• Clearance or final sale merchandise
• Items returned after 30 days

Smart ePrinting reserves the right to decline returns that do not meet these criteria.

2. How to Start a Return

To request a return, please use the Return Form below or email our support team directly at support@smarteprinting.com.

Once submitted, we will review your request and provide:

• A Return Merchandise Authorization (RMA) number
• Return instructions
• A prepaid label (if applicable)

4. Return Shipping Costs

✔ Smart ePrinting covers return shipping for:

• Incorrect item shipped
• Defective or damaged items
• Missing items or parts

✘ Customer covers return shipping for:

• Change of mind
• Wrong item ordered
• Non-defective returns

Estimated shipping costs: Small items: $7.99–$9.99, Printers: $14.99–$24.99 (varies by carrier/region)

5. Exchanges

We do not process direct exchanges. For exchanges, return the original product and place a new order for the desired item. This ensures faster processing and guaranteed availability.

6. Returns Packaging Requirements

• Items must be returned in original packaging
• All manuals, cords, and accessories must be included
• The RMA number must be clearly marked on the package
• Items must be packaged securely to prevent transit damage

Smart ePrinting may decline a return if the returned item is damaged due to poor packaging or missing components.

7. Refund Processing

• Inspection takes 1–2 business days
• Refunds take 3–5 business days
• Refunds are issued to your original payment method
• Shipping fees are non-refundable unless we caused the issue
• There are no restocking fees for defective, damaged, or incorrect items

8. Damaged or Defective Products

If your item arrives damaged or defective, notify us within 48 hours and include:

• Photos of the damaged item
• Photos of the packaging
• Your order number

We will provide a replacement, a refund, and a free prepaid return label.

9. Cancellations

Orders may be canceled before they ship. Once shipped, cancellations are no longer possible and the item must be returned after delivery. To request cancellation, email support@smarteprinting.com.

10. Fraud Prevention & Abuse

We reserve the right to deny returns for tampered items, excessive returns, fraudulent claims, or abuse of policy guidelines. Legal action may be pursued for return fraud.

11. Need Assistance? Contact Us

Smart ePrinting
17807 Lakecrest View Drive, #1205
Cypress, TX 77433, United States
Email: support@smarteprinting.com
Website: www.smarteprinting.com